Zero Tolerance

Our practice staff are here to help you. Our aim is to be as polite and helpful as possible to all patients.

If you think that you have been treated unfairly or inappropriately, please complete this Feedback form. This will be passed to the practice manager who will be happy to address your concerns.

However, shouting and swearing at practice staff, or being rude to them, will not be tolerated under any circumstances and patients who are abusive may be removed from the practice list.

We will not tolerate this in person, over the phone or when communicating to the practice staff by email or an online form. This relates to any form of abuse from patients or staff which includes (but is not limited to) homophobia, biphobia, transphobia, racism, sexism, ageism, or harassment or abuse on basis of disability, marriage or civil partnership, pregnancy or maternity, religion or belief.

Verbal or physical assaults on staff will be taken very seriously and police assistance sought. This will result in your immediate removal from our list.