GP Patient Survey Results
GP Patient Survey Results 2024
Your GP practice services
- 68% find it easy to get through to this GP practice by phone
ICS result: 53%
National result: 50%
- 80% find it easy to contact this GP practice using their website
ICS result: 49%
National result: 48%
- 46% find it easy to contact this GP practice using the NHS App
ICS result: 46%
National result: 45%
- 85% find the reception and administrative team at this GP practice helpful
ICS result: 83%
National result: 83%
- 60% usually get to see or speak to their preferred healthcare professional when they would like to
ICS result: 40%
National result: 40%
Your last contact
- 88% knew what the next step would be after contacting their GP practice
ICS result: 82%
National result: 83%
- 93% knew what the next step would be within two days of contacting their GP practice
ICS result: 94%
National result: 93%
- 84% describe their experience of contacting their GP practice as good
ICS result: 68%
National result: 67%
Your last appointment
- 46% were offered a choice of time or day when they last tried to make a general practice appointment
ICS result: 55%
National result: 53%
- 14% were offered a choice of location when they last tried to make a general practice appointment
ICS result: 13%
National result: 13%
- 73% felt they waited about the right amount of time for their last general practice appointment
ICS result: 66%
National result: 66%
- 86% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment
ICS result: 87%
National result: 87%
- 87% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment
ICS result: 86%
National result: 85%
- 73% say the healthcare professional they saw or spoke to was good at considering their mental wellbeing during their last general practice appointment
ICS result: 75%
National result: 73%
- 92% felt the healthcare professional they saw had all the information they needed about them during their last general practice appointment
ICS result: 92%
National result: 92%
- 91% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment
ICS result: 93%
National result: 92%
- 90% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment
ICS result: 91%
National result: 91%
- 92% felt their needs were met during their last general practice appointment
ICS result: 90%
National result: 90%
Your health
- 73% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term conditions or illnesses
ICS result: 68%
National result: 68%
Overall experience
- 78% describe their overall experience of this GP practice as good
ICS result: 75%
National result: 74%
GP Patient Survey Results 2025
Your GP practice services
- 60% find it easy to get through to this GP practice by phone
ICS result: 57% | National result: 53%
- 83% find it easy to contact this GP practice using their website
ICS result: 54% | National result: 51%
- 54% find it easy to contact this GP practice using the NHS App
ICS result: 52% | National result: 49%
- 92% find the reception and administrative team at this GP practice helpful
ICS result: 84% | National result: 83%
- 48% usually get to see or speak to their preferred healthcare professional when they would like to
ICS result: 40% | National result: 40%
Your last contact
- 94% knew what the next step would be after contacting their GP practice
ICS result: 83% | National result: 83%
- 95% knew what the next step would be within two days of contacting their GP practice
ICS result: 93% | National result: 93%
- 78% describe their experience of contacting their GP practice as good
ICS result: 72% | National result: 70%
Your last appointment
- 60% were offered a choice of time or day when they last tried to make a general practice appointment
ICS result: 58% | National result: 54%
- 4% were offered a choice of location when they last tried to make a general practice appointment
ICS result: 15% | National result: 14%
- 81% felt they waited about the right amount of time for their last general practice appointment
ICS result: 68% | National result: 67%
- 93% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment
ICS result: 87% | National result: 87%
- 91% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment
ICS result: 86% | National result: 86%
- 80% say the healthcare professional they saw or spoke to was good at considering their mental wellbeing during their last general practice appointment
ICS result: 76% | National result: 74%
- 96% felt the healthcare professional they saw had all the information they needed about them during their last general practice appointment
ICS result: 92% | National result: 92%
- 95% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment
ICS result: 92% | National result: 93%
- 93% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment
ICS result: 91% | National result: 91%
- 93% felt their needs were met during their last general practice appointment
ICS result: 90% | National result: 90%
Your health
- 70% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term conditions or illnesses
ICS result: 68% | National result: 69%
Overall experience
- 86% describe their overall experience of this GP practice as good
ICS result: 77% | National result: 75%
Page published: 13 November 2025
Last updated: 13 November 2025