Your GP practice services
- 68% find it easy to get through to this GP practice by phone
ICS result: 53%
National result: 50% - 80% find it easy to contact this GP practice using their website
ICS result: 49%
National result: 48% - 46% find it easy to contact this GP practice using the NHS App
ICS result: 46%
National result: 45% - 85% find the reception and administrative team at this GP practice helpful
ICS result: 83%
National result: 83% - 60% usually get to see or speak to their preferred healthcare professional when they would like to
ICS result: 40%
National result: 40%
Your last contact
- 88% knew what the next step would be after contacting their GP practice
ICS result: 82%
National result: 83% - 93% knew what the next step would be within two days of contacting their GP practice
ICS result: 94%
National result: 93% - 84% describe their experience of contacting their GP practice as good
ICS result: 68%
National result: 67%
Your last appointment
- 46% were offered a choice of time or day when they last tried to make a general practice appointment
ICS result: 55%
National result: 53% - 14% were offered a choice of location when they last tried to make a general practice appointment
ICS result: 13%
National result: 13% - 73% felt they waited about the right amount of time for their last general practice appointment
ICS result: 66%
National result: 66% - 86% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment
ICS result: 87%
National result: 87% - 87% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment
ICS result: 86%
National result: 85% - 73% say the healthcare professional they saw or spoke to was good at considering their mental wellbeing during their last general practice appointment
ICS result: 75%
National result: 73% - 92% felt the healthcare professional they saw had all the information they needed about them during their last general practice appointment
ICS result: 92%
National result: 92% - 91% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment
ICS result: 93%
National result: 92% - 90% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment
ICS result: 91%
National result: 91% - 92% felt their needs were met during their last general practice appointment
ICS result: 90%
National result: 90%
Your health
- 73% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term conditions or illnesses
ICS result: 68%
National result: 68%
Overall experience
- 78% describe their overall experience of this GP practice as good
ICS result: 75%
National result: 74%