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Patient update

MenACWY vaccine is given to young people at school in year 9, with catch ups until year 11. The vaccine can be offered in primary care from the age of 14, opportunistically or upon request to anyone who missed it at school, up until the age of 25. No additional boosters are recommended. Please check your immunisation record and if you have not received this vaccine please book an appointment with the nurse at the practice – Request an appointment with a nurse or healthcare assistant – Surrey Lodge Group Practice

The Men B vaccine is not offered to teenagers/young people under the national immunisation programme, unless you are in an “at risk” group (from 2 years of age who are at increased risk of invasive meningococcal infection with asplenia, splenic dysfunction or complement disorders (including those on, or to commence, complement inhibitor treatment such as eculizumab)). There is currently no recommendation for any additional Men B vaccinations for young people.

For further information:

GP Patient Survey Results

GP Patient Survey Results 2024

Your GP practice services

  • 68% find it easy to get through to this GP practice by phone
    ICS result: 53%
    National result: 50%
  • 80% find it easy to contact this GP practice using their website
    ICS result: 49%
    National result: 48%
  • 46% find it easy to contact this GP practice using the NHS App
    ICS result: 46%
    National result: 45%
  • 85% find the reception and administrative team at this GP practice helpful
    ICS result: 83%
    National result: 83%
  • 60% usually get to see or speak to their preferred healthcare professional when they would like to
    ICS result: 40%
    National result: 40%

Your last contact

  • 88% knew what the next step would be after contacting their GP practice
    ICS result: 82%
    National result: 83%
  • 93% knew what the next step would be within two days of contacting their GP practice
    ICS result: 94%
    National result: 93%
  • 84% describe their experience of contacting their GP practice as good
    ICS result: 68%
    National result: 67%

Your last appointment

  • 46% were offered a choice of time or day when they last tried to make a general practice appointment
    ICS result: 55%
    National result: 53%
  • 14% were offered a choice of location when they last tried to make a general practice appointment
    ICS result: 13%
    National result: 13%
  • 73% felt they waited about the right amount of time for their last general practice appointment
    ICS result: 66%
    National result: 66%
  • 86% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment
    ICS result: 87%
    National result: 87%
  • 87% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment
    ICS result: 86%
    National result: 85%
  • 73% say the healthcare professional they saw or spoke to was good at considering their mental wellbeing during their last general practice appointment
    ICS result: 75%
    National result: 73%
  • 92% felt the healthcare professional they saw had all the information they needed about them during their last general practice appointment
    ICS result: 92%
    National result: 92%
  • 91% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment
    ICS result: 93%
    National result: 92%
  • 90% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment
    ICS result: 91%
    National result: 91%
  • 92% felt their needs were met during their last general practice appointment
    ICS result: 90%
    National result: 90%

Your health

  • 73% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term conditions or illnesses
    ICS result: 68%
    National result: 68%

Overall experience

  • 78% describe their overall experience of this GP practice as good
    ICS result: 75%
    National result: 74%
GP Patient Survey Results 2025

Your GP practice services

  • 60% find it easy to get through to this GP practice by phone
    ICS result: 57% | National result: 53%
  • 83% find it easy to contact this GP practice using their website
    ICS result: 54% | National result: 51%
  • 54% find it easy to contact this GP practice using the NHS App
    ICS result: 52% | National result: 49%
  • 92% find the reception and administrative team at this GP practice helpful
    ICS result: 84% | National result: 83%
  • 48% usually get to see or speak to their preferred healthcare professional when they would like to
    ICS result: 40% | National result: 40%

Your last contact

  • 94% knew what the next step would be after contacting their GP practice
    ICS result: 83% | National result: 83%
  • 95% knew what the next step would be within two days of contacting their GP practice
    ICS result: 93% | National result: 93%
  • 78% describe their experience of contacting their GP practice as good
    ICS result: 72% | National result: 70%

Your last appointment

  • 60% were offered a choice of time or day when they last tried to make a general practice appointment
    ICS result: 58% | National result: 54%
  • 4% were offered a choice of location when they last tried to make a general practice appointment
    ICS result: 15% | National result: 14%
  • 81% felt they waited about the right amount of time for their last general practice appointment
    ICS result: 68% | National result: 67%
  • 93% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment
    ICS result: 87% | National result: 87%
  • 91% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment
    ICS result: 86% | National result: 86%
  • 80% say the healthcare professional they saw or spoke to was good at considering their mental wellbeing during their last general practice appointment
    ICS result: 76% | National result: 74%
  • 96% felt the healthcare professional they saw had all the information they needed about them during their last general practice appointment
    ICS result: 92% | National result: 92%
  • 95% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment
    ICS result: 92% | National result: 93%
  • 93% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment
    ICS result: 91% | National result: 91%
  • 93% felt their needs were met during their last general practice appointment
    ICS result: 90% | National result: 90%

Your health

  • 70% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term conditions or illnesses
    ICS result: 68% | National result: 69%

Overall experience

  • 86% describe their overall experience of this GP practice as good
    ICS result: 77% | National result: 75%

Page published: 13 November 2025
Last updated: 13 November 2025